Thank you for visiting and shopping at Hola Gwapa. Following are the terms and conditions that constitute our Shipping Policy.
Domestic Shipping Policy
Shipment processing time All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
Estimated Delivery Time Shipment Cost
USPS Standard 3-5 business days $5.00 or FREE with purchase over $50.00
USPS Two Days 2 business days $12.95
USPS Overnight * 1-2 business days $19.95 *
Overnight delivery is only available for orders with delivery addresses within the continental United States. Delivery delays can occasionally occur. Update this section based on carriers you support.
Shipment to P.O. Boxes or APO/FPO Addresses
Hola Gwapa ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.
Shipment Confirmation & Order Tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties and Taxes
Hola Gwapa is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Hola Gwapa is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
International Shipping Policy
We currently do not ship outside the U.S.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at Nisha@holagwapa.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at Nisha@holagwapa.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Nice to meet you
My name is Nisha Btesh
Now allow me to set the scene and explain how I became the Designer & Founder at Hola Gwapa.
The year is 2014 & I’m backstage at New York Fashion Week watching my senior textile collection hit the runway; an honor most designers only ever dream of & I had somehow managed to accomplish before ever even graduating from art school. The future of my creative career felt limitless so immediately following graduation, I confidently set out to pursue my passions as a textile designer & begin building my brand.
But I quickly realized being on my own out in the real world away from the safety net of teachers & peers was scary & lonely! I felt like I had no idea what I was doing & I certainly had no idea how to start a business. Imposter syndrome set in fast & it set in hard but I didn’t let my own self-doubt, lack of income/resources/time/contacts, or even a million failed attempts stop me.
Whatever I didn’t understand I googled & researched until it made sense. If didn’t know how to do something I watched hours of youtube videos on the subject until I felt confident to take on the task or skill. I taught myself how to create a website & put together a line sheet & develop a solid marketing strategy. I researched how to apply for an LLC, & file business taxes. Whether I was designing pillows, purses, accessories, or apparel - I’ve made the trip back & forth from San Diego to LA at least 100 times (while also working my M-F 9-5 career) to establish & build relationships with pattern makers, deadstock fabric warehouses, & ethical production factories. Slowly but surely I cultivated my own experiences in the fashion industry & regained the confidence to launch my very own small batch, slow fashion line - Gwapa.
Now a brand, online shop, podcast, blog and a growing community of 10K+ creatives from all over the world - I share my story for those who are putting in the time and the work it takes to accomplish great things and for those who still don’t believe they have what it takes. Commit to your vision, move at your own pace, stay focused & let this be your reminder that it may take time & grit & sacrifice but you are capable & it is possible.